The challenge

Operating across multiple jurisdictions with varied regulatory environments, AirPak’s compliance teams faced constant friction balancing regulatory demands with business agility. Their customer risk assessment process was constrained by:

• Static, hard-to-adjust regulatory risk matrices per country
• High volume of unnecessary Enhanced Due Diligence (EDD) cases
• Excessive manual workload for compliance analysts
• Customer onboarding delays caused by overclassified risk alerts

The solution: ThetaRay Customer Risk Assessment Platform

In early 2024, AirPak deployed ThetaRay’s Customer Risk Assessment platform across its Central American operations. ThetaRay’s advanced AI and adaptable risk matrix system allowed AirPak to:

• Automate customer profiling with continuous and dynamic risk updates
• Align compliance processes with evolving local regulations
• Reduce unnecessary EDD investigations through more precise effective risk assessment
• Support real-time customer risk analysis with full explainability and audit trails

The Business Value Beyond Compliance

Improved Customer Experience
Increase in customer retention as previously misclassified highrisk clients were onboarded more smoothly.

Market Expansion
AirPak is able to confidently approach markets that require more nuanced risk assessment frameworks.

Regulatory Trust
Transparent, traceable risk assessment processes helped reinforce trust with regulators across multiple jurisdictions.