The results
60%
reduction in total EDD case volume
40%
reduction in manual analysis time per case
30%
less additional documentation required for EDD
6 months
time to value, with faster onboarding and reduced customer friction
Key takeaways
- AirPak reduced total enhanced due diligence (EDD) case volume by 60% with ThetaRay's AI customer due diligence.
- AirPak reduced manual analysis time per case by 40% and required 30% less additional documentation for EDD.
- In early 2024, AirPak deployed ThetaRay's Customer Risk Assessment platform across its Central American operations.
- ThetaRay's adaptable risk matrix system gives AirPak continuous, dynamic customer risk updates with full explainability and audit trails.
The challenge: static risk matrices and unnecessary EDD
Operating across multiple jurisdictions with varied regulatory environments, AirPak's compliance teams faced constant friction balancing regulatory demands with business agility. Their customer risk assessment process was constrained by:
- Static, hard-to-adjust regulatory risk matrices per country
- A high volume of unnecessary enhanced due diligence (EDD) cases
- Excessive manual workload for compliance analysts
- Customer onboarding delays caused by overclassified risk alerts
The solution: ThetaRay Customer Risk Assessment platform
In early 2024, AirPak deployed ThetaRay's Customer Risk Assessment platform across its Central American operations. ThetaRay's advanced AI and adaptable risk matrix system allowed AirPak to:
- Automate customer profiling with continuous and dynamic risk updates
- Align compliance processes with evolving local regulations
- Reduce unnecessary EDD investigations through more precise, effective risk assessment
- Support real-time customer risk analysis with full explainability and audit trails
“We chose a solution that adapts to our operations, not the other way around. Transparency and regulatory alignment were key for us.”
Carlos Zúniga Nuñez, Chief Legal Officer, AirPak
The business value beyond compliance
- Improved customer experience: Customer retention increased as previously misclassified high-risk clients were onboarded more smoothly.
- Market expansion: AirPak is able to confidently approach markets that require more nuanced risk assessment frameworks.
- Regulatory trust: Transparent, traceable risk assessment processes helped reinforce trust with regulators across multiple jurisdictions.
“ThetaRay's Customer Due Diligence brought clarity, reducing risk assessment errors and improving both compliance and customer experience.”
Iván Guzmán, Regional Head of Compliance, AirPak
Frequently asked questions
How much did AirPak reduce enhanced due diligence with ThetaRay?
AirPak reduced total enhanced due diligence (EDD) case volume by 60% with ThetaRay's AI customer due diligence. AirPak also cut manual analysis time per case by 40% and required 30% less additional documentation for EDD.
Why do static country risk matrices create unnecessary EDD cases?
At AirPak, static, hard-to-adjust regulatory risk matrices per country overclassified customer risk, which produced a high volume of unnecessary EDD cases, excessive manual workload for analysts and customer onboarding delays.
What does ThetaRay's Customer Risk Assessment platform do?
ThetaRay's Customer Risk Assessment platform uses AI and an adaptable risk matrix system to automate customer profiling with continuous, dynamic risk updates. At AirPak, the platform aligns compliance processes with evolving local regulations and supports real-time customer risk analysis with full explainability and audit trails.
When and where did AirPak deploy ThetaRay?
AirPak deployed ThetaRay's Customer Risk Assessment platform across its Central American operations in early 2024.
How does AI customer due diligence improve customer experience?
At AirPak, customer retention increased because previously misclassified high-risk clients were onboarded more smoothly. Transparent, traceable risk assessment also helped reinforce AirPak's trust with regulators across multiple jurisdictions.
